Privacy Policy

At Golden hour, we are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use the Golden hour application and ecosystem.

1. Information We Collect

To provide you with our emergency response services, we may collect the following types of information:

• Personal Identification Information: Name, phone number, email address, and date of birth.
• Medical Information: Blood type, allergies, pre-existing medical conditions, and emergency contact details (provided voluntarily by you).
• Location Data: Real-time GPS location data when the app is active or when an emergency request is initiated to dispatch the nearest ambulance.
• Device Information: Device type, operating system, and IP address for diagnostic and support purposes.

2. How We Use Your Information

The information we collect is strictly used to facilitate rapid and effective medical emergency responses:

• To dispatch the nearest available ambulance to your exact location during an emergency.
• To securely transmit critical medical history to responding paramedics and receiving hospitals before your arrival.
• To notify your designated emergency contacts in the event of a crisis.
• To improve our dispatch algorithms, app performance, and overall service quality.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We only share your data under the following circumstances:

• Medical Providers: With dispatchers, ambulance teams, and hospital emergency departments solely for your care and treatment during an active emergency.
• Emergency Contacts: With the individuals you have explicitly designated in your profile.
• Legal Requirements: If required by law, court order, or governmental regulation to protect the rights, property, or safety of Golden hour, our users, or others.

4. Data Security

We implement industry-standard encryption, secure servers, and strict access controls to protect your data. While we strive to use commercially acceptable means to protect your personal and health information, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights and Choices

You have the right to access, update, or delete your personal and medical information at any time through the app's Profile section. If you wish to permanently delete your account, please refer to our Delete Account steps. You may also opt-out of location tracking, though doing so will limit the app's ability to dispatch emergency services accurately.

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this policy periodically.